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Support Policy

Our Commitment to Quality & Support Policy

At Ksajie, we take pride in crafting powerful and reliable WordPress plugins. We focus on creating exceptionally well-coded and thoroughly tested products that work perfectly right out of the box.

What You Can Expect:

  • Rigorous Testing: Every plugin is tested across multiple WordPress environments to ensure stability and eliminate bugs before any release.

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  • Clear Documentation: Each product includes detailed documentation to guide you through installation and configuration.

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  • Functionality as Advertised: We guarantee the plugin will perform all functions as described on its sales page.

Understanding Our Support Scope:

To maintain high standards and affordable pricing, we operate with a clear and transparent support policy:

 

What We Support: We will address any critical bugs that are discovered in the core plugin files in a future update.


What We Don’t Support: We are unable to provide direct, one-on-one technical support.

This includes:

 

  1. Custom installation and setup services.
  2. Troubleshooting conflicts with your specific theme, other plugins, or host environment.
  3. Customization requests or support for modified plugin code.
  4. General WordPress administration help.

Refunds:

Refunds will only be considered if the plugin has a verified bug that prevents it from functioning as described. Issues caused by third-party conflicts, custom code, hosting, caching, or other environment-specific factors are not eligible for refunds.

 

**Due to payment transfer limitations, approved refunds are processed exclusively via PayPal. If a refund is approved, a valid PayPal email address will be required to complete the refund.

Before You Purchase:

We recommend ensuring your server environment meets the plugin’s requirements and that you are comfortable installing and configuring WordPress plugins independently. By purchasing, you acknowledge and agree to this support policy.

 

We are committed to your success and believe that by providing a superior, stable product, you can use our plugins with confidence.